BGIS Jobs Vacancies as Customer Service Officer 2024 | Jobupdatesa

ABOUT BGIS 

BGIS Jobs Vacancies as Customer Service Officer 2024 Opportunities Available for speed and accuracy Qualifications Holders | Jobupdatesa

BGIS is a global leader in the provision of facility management, project delivery, energy & sustainability, asset management, workplace advisory, and real estate services. With a combined team of over 10,000 globally, BGIS focuses on delivering innovative service solutions that create value.

Globally, BGIS manages over 50,000 client locations totalling more than 50 million square metres across markets including Government, Education, Utilities, Financial Services, Oil & Gas, Healthcare and Cloud Enterprise.

If you are ready to take on this exciting opportunity and contribute to our organization's growth, please submit your resume.

BGIS, we value diversity and are committed to creating an inclusive and safe work environment for all employees, we have passion for sustainability and drive for innovation.

At BGIS, we are a leading organisation in Integrated Facilities Management dedicated to delivering exceptional services to our clients. As we continue to grow, we are seeking a highly motivated and experienced Customer Service Officer to join our dynamic team. This is an excellent opportunity to contribute to our success and shape the development of our workforce.

Role Description:

As the first point of contact for all incoming enquiries, the Customer Service Officer is responsible for managing enquiries relating to reactive maintenance and facilities services via telephone and email.

Reporting to the Operations Centre Team Manager, success in this role is measured by adherence to KPIs such as first call resolution, as well as maintaining compliance to safety, service obligations and quality.

This role is a fixed term contract of 6 months.

Monday to Friday roster with rotating weekend or Public Holiday work.

This role is based in Adelaide, SA.

• Manage and prioritise all requests to the Helpdesk to ensure contractual requirements are met.
• Liaise with service providers and Facilities Managers for clarification of technical issues.
• Adhering to KPIs and reporting on service levels.
• Escalate relevant issues to the appropriate personnel/management.
• Update our management system to ensure the timely rectification of building faults.
• Answering incoming calls, and delivering prompt, accurate and timely customer service

KEY REQUIREMENTS:

• Strong demonstrated experience working in a Customer Service or Contact Centre environment.
• Experience working with internal and external stakeholders at varying levels of an organisation.
• Ability to interpret queries and assist appropriately.
• Demonstrated attention to detail including good key board skills, speed and accuracy.
• Able to respond quickly to change and adopt a flexible / innovative approach.

In the Operations Centre BGIS provide:

• Exposure to a diverse range of clients in the commercial sector
• Close knit and supportive, fun team environment
• Opportunities to join social, CSR, and other committees for those who love to make a difference.
• Employee Recognition Program
• Excellent Company Benefits
• Paid Parental and Volunteer Leave
• Donation Matching and much more!
• Relaxed Dress Code leave your suit at home, we are smart casual!
• Reward and Recognition Program hard work is noticed and appreciated!
• Comprehensive and structured Training in Facilities Management

You are welcome to submit possible applications. Remember, you do have to apply the requirements first (BGIS Jobs Vacancies as Customer Service Officer 2024). These variables will determine whether you are a viable candidate or not. Please see the qualification conditions provided Above, if you wish to double check your credentials. It would be good if you complete everything above, if you want to pass the selection.

CLOSING DATE

Applications for (BGIS Jobs Vacancies as Customer Service Officer 2024) must be submitted before the closing date of Not Specified

Please attention to the application so that the completeness of the application that will be sent to the selection committee is complete in accordance with the requirements that have been set, so that prospective candidates get the opportunity with what is expected.

So Remember, incomplete applications will not be accepted by the selection committee. Candidates who submit their applications after the specified deadline will not be considered. All submissions submitted after the deadline, regardless of substance, will be discarded without further consideration.

REGISTRATION INSTRUCTIONS

How to Apply BGIS Jobs Vacancies as Customer Service Officer 2024